Return and Refund Policy

Final Sale Policy

All wigs and related services provided by Jaleesa Cherelle are custom-made to order. Due to the customized nature of these products, ALL SALES ARE FINAL.

No refunds, returns, cancellations, or exchanges will be permitted once an order has been placed and/or payment has been processed.

Health, Allergy, and Medical Disclaimer

The client acknowledges and understands that hair products may be used during the construction, customization, maintenance, or styling of wigs. Such products may include, but are not limited to, shampoos, conditioners, dyes, adhesives, styling agents, and lace or scalp treatments.The client agrees that it is their sole responsibility to disclose any known allergies, sensitivities, scalp conditions, or medical issues prior to service. Jaleesa Cherelle shall not be held liable for any allergic reactions, sensitivities, injuries, or health conditions that may arise as a result of products or materials used

Assumption of Risk

By purchasing a wig or receiving services, the client voluntarily assumes all risks associated with the use of hair products and materials and releases Jaleesa Cherelle from any and all claims, demands, damages, or causes of action arising from such use.

Custom Order Acknowledgment

By placing an order, the client acknowledges that all custom specifications (including but not limited to size, length, color, texture, lace type, density, and style) are provided by the client and approved prior to production. Jaleesa Cherelle is not responsible for errors resulting from incorrect or incomplete information provided by the client.